Yellow V Sales conditions
SALES AND DELIVERY CONDITIONS
YellowV.com by Grimsby ApS is registered at the Danish Chamber of Commerce with organization number DK38822837, VAT registration number DK38822837
YellowV.com by Grimsby ApS
YellowV.com by Grimsby ApS is the distributing partner of YellowV products for
Main Office YellowV
3125 BB Schiedam
You can contact YellowV.com by telephone: 0045 2594 2906 or email: contact@YellowV.com.
These sales and delivery conditions apply to the purchase of goods at YellowV.com.
Ordering and payment
YellowV.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping will be calculated immediately before you are ready to pay. When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and pay". After this, your order passes to YellowV.com and can no longer be changed.
You can pay with a bank card: Visa, Mastercard, Visa Electron, Maestro and contry specific payments methods like Dankort and Bank to Bank transfers like Sofort and Ideal
VAT (value added tax) for domestic sale/delivery within EU
All prices at YellowV includes VAT and the following VAT rates apply for delivery to
- Nederland (21%)
- Germany (19%)
- Denmark and remaining EU countries (25%)
VAT (value added tax) for B2B delivery within EU
All prices at YellowV includes VAT but during checkout the correct VAT rate will be used
- Netherlands (21%)
- Denmark (25%)
- Remaining EU countries (0%) Only companies with Validated VAT no.
VAT & Customs duty/expense for delivery outside EU.
For delivery outside EU we won’t charge you EU VAT
Please note, that you are obliged to bear the local customs duties and further costs incurred.
We are not responsible for knowing the local customs policies. If you have any questions with regards to the customs regulations in your specific country, please contact your local customs office.
Delivery is Inco Terms CPT (Carriage paid to)
Stock status is clearly shown on all products. If all the ordered products is in stock they are shipped on each weekday within 24 hours.
For the Netherlands and Germany: You will receive your order within 2 business days.
For Denmark: You will receive your order within 2-3 business days.
For Sweden: You will receive your order within 3-4 business days.
For most other European countries: Orders are shipped on weekdays and within 24 hours from the order placement time. You will receive your order within 7-10 business days.
If the product ordered is not in stock we will contact you with estimated delivery time.
Cancellation of order
YellowV.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
Acknowledgement of order receipt and order confirmation
When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter a binding sales contract only when you have received an order confirmation / sales receipt from us.
30-day cancellation period
When you shop with YellowV.com have 30 days to cancel.
The cancellation period starts on the day you received the items. After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.
To exercise the right to cancel, you must notify us within 30 days of receipt of the items by mail or by using the online form at YellowV.com
YellowV.com offers 60 days return period.
If you change your mind about your purchase, the items must be returned to us within the 60 days return period
Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So, keep the receipt from the courier and if applicable the track and trace number.
You must pay the costs of returning the items if you change your mind.
Please note! We do not accept packages sent COD or similar.
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.
When we receive the items, we will check the returned item(s) and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because
- you have used the items
- the items were damaged while you were responsible for them
- you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
- you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Complaints - If there is something wrong with the product
Your purchase is covered by the YeloowV.com 3 years Warranty.
This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation. A complaint is justified if the defect is not caused by incorrect use of the product or other incorrect conduct.
Warranty is on materials (EVA foam) or craftsmanship (seams). Normal wear and tear damage, damage caused by misuse, cosmetic damage, improper care or impacts/accidents are not covered by this warranty. Wear and tear is natural and inevitable damage as a result of normal use and exposure to the elements
You must contact us within a "reasonable period"
You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at contact@YellowV.com or by telephone on 0045 2594 2906
So that we can assess your claim, we will ask you the following:
- Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
- To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back
- Send the photos via email to contact@YellowV.com
- Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
- After we receive your photos, we will deal with your claim as soon as possible.
If you are returning faulty item(s), YelowV.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
YellowV.com By Grimsby ApS
If the claim is justified, we will refund reasonable shipping costs
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.
Remember that the item must always be well packaged, and you must get proof of postage.
You are responsible for the package / items until received by us. So, keep the postal receipt including information on shipping costs and if applicable the track and trace number.
Please note! We do not accept packages sent COD or similar.
In order to shop at YellowV.com you must give the following minimum information:
- Email address
- Telephone / mobile number
The above data is stored together with information about the items you have purchased for 5 years from the end of the financial year to which the information relates
The collection of personal customer information on YellowV.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.
YellowV.com collects information from users by five sources:
- By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.
- By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
- By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
- By users supplying information themselves (e.g. adding a favourite brand or information to the customer profile)
The purpose of collecting the information serves different areas:
- Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and YellowV account.
- Customer service. To be able to perform customer service via YellowV account, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
- Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
- Customer experience. To improve the customer experience interacting with YellowV such as personalising your experience on YellowV.com, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.
- Fraud & risk. To prevent fraud and do risk assessment.
- Legislation. To meet existing legislation.
YellowV.com creates individual customer profiles based on your collected data across all data sources/categories; e.g. browsing behaviour together with your purchases and information you have supplied (e.g. favourite brand and favourite products). We combine and analyse these data with the purpose of improving your experience at YellowV.com and to tailor personal offers and services as well as to define the communication frequency.
Timeframe for data storage
We will retain your personal information for a period of 5 years, or the period required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
When you visit YellowV.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of YellowV.com and to support our marketing.
Browsing can trigger a service email
YellowV.com collects your browsing behaviour (e.g. categories, brands, products viewed) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart.
Yellow.com automatically detects who you are, based on different parameters such as the IP address, device, social login and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit Yellow on the same device.
We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of YellowV.com to create a better experience for you.
Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation.
When you sign up, you accept to receive YellowV emails and SMS’ with inspiration, exclusive offers and personal recommendations. Newsletter mails will be sent and monitored by 3rd party software which meets GDPR protection security requirements. We will use your purchases and browsing data to tailor news, we are sending to you.
To stop receiving our newsletters, please click the link found at the bottom of each email or update your account preferences at YellowV.com
If you have a complaint about your purchase, please email contact@YellowV.com or telephone 0045-2594 2906. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address contact@YellowV.com.
Governing law and jurisdiction
Purchases of items at YellowV.com are subject to Danish law. Any disputes are decided by the ordinary Danish courts.
Access to data as well as change, update or removal of data
As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.
We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email contact@YellowV.com
Data responsible for YellowV.Com is Grimsby ApS